Follow UsMake an Appointment
|
Use the secure contact form |
 |
Canton office215 Riverstone Drive 8:00 AM to 5:00 PM Tel: (770) 345-6600 |
Jasper office80A Interstate South Drive 8:30AM to 5:00 PM Tel: (770) 345-6600 |
|
|
Same day appointments are available at both locations.
|
Please make an appointment before coming in for all routine visits. Be sure to bring any insurance cards or relevant referral forms so our staff may better serve you. In addition, please bring any x-rays or other test results that may be helpful to our physicians.
New patients are asked to come in 20 minutes before their scheduled appointment time. If you have received a new patient packet, please complete the forms enclosed in the packet and give them to the receptionist at check-in.
By law, minors must be accompanied by their parent or legal guardian. If child being brought by someone other than legal guardian, please send a letter authoriting person bringing child to be treated and fill out our "medical treatment for a minor" form.
We want you to be comfortable in our office. In the event that an emergency or unforeseen situation sets us behind schedule, we ask for your patience and understanding. You will receive the same care and attention as those before you.
Office Policy
In an effort to provide quality care to our patients, we feel it is important to make you aware of our office policies. Knowing this information can help avoid potential problems down the road and facilitate a positive relationship.
Appointments
Please call if you are running late, and we will let you know if we can see you or if it will be necessary to reschedule your appointment. If you are late for your appointment by 15 minutes or more, you will be asked to reschedule or to wait until the next available appointment.
If you are unable to make a scheduled appointment, you need to call and cancel no less than twenty four hours prior to your appointment time. Missed appointment inconvenience other patients and our staff, while decreasing the efficiency and increasing cost in our practice.
Insurance coverage and Your Responsibilities
Because there are many insurance companies with multiple plans, it is your responsibility to verfy what your insurance plan covers prior to scheduling an appointment. You are expected to pay in full at the time of service for any portion of the bill not covered by insurance (example: copayment, deductible and non-covered service) as well as in office products/supplies. Payment can be made by check, cash or credit card.
Failure to provide us with insurance information will require us to designate you as a self-pay patient. If you fail to provide the appropriate insurance information within your insurance plan’s timely filling limit, you will be responsible for the entire bill.
No-Show Policy
A missed appointment, or ”no-show”, occurs when a patient fails to give notice that the appointment cannot be kept… A missed appointment will result in a now show fee of $20.00 that is not covered by insurance.
Surgery Policy
When the physician recommends surgery, his Surgery Coordinator will be in contact with you. She will answer specific questions about the surgery scheduling process, discuss the paperwork and tests involved, and complete all pre-certification/authorization if your insurance company requires it.
The Surgery Coordinator may request a pre-surgical deposit, the amount of which depends on your coverage and deductible amount. The Surgery Coordinator will explain a cost estimate, which shows your financial responsibility, based on the benefit levels and coverage of your insurance plan.
In Office Procedure Policy
A $50.00 deposit fee for any in office procedures will be required at the time when the appointment is being made. The deposit fee will be applied towards the charge for that day once the services are rendered.
Patients canceling their scheduled in office procedure less than 48 hour of the appointment date and time or do not show for their appointment will be charged a $50.00 administrative fee.